Amazon Sued Over Refund Failure; Illinois and Wisconsin Shoppers Could Get Paid

A lawsuit against Amazon could mean some serious money back to online shoppers in Illinois, Wisconsin, and beyond.

Amazon Accused of Violating Its Own Return Policy

The lawsuit alleges that Amazon breached its return policy by failing to issue refunds or accept returns after initially promising to do so. The plaintiff is based in Kentucky, but millions of people can join the lawsuit, including those in Rockford, Chicago, or any other location where someone may have:

• Sent an item back to Amazon within the 30-day return window
• Was charged for it anyway, or
• They never got the refund they expected

Read More: Amazon Will Begin Charging A Fee For Certain Returns in Illinois Soon

Shoppers Left to Catch Amazon’s Mistakes

The lawsuit also claims that Amazon required customers to notice the error themselves, which would involve some effort. To me, this is one of Amazon's most egregious offenses. The case is currently pending the outcome of the class action lawsuit, which will determine whether customers should be automatically included or allowed to join. The amount of any potential payments is currently unknown, pending the outcome of the case and any subsequent settlement.

Read More: USPS Issues Urgent Warning; Brushing Scam Hits Illinois With Fake Deliveries

How to Track the Amazon Refund Lawsuit

If you have purchased an item from Amazon and returned it and are unsure whether you have been credited for it, you can follow the case by searching for Case No. 2:23-cv-01702 in the U.S. District Court for the Western District of Washington.