
How to File a Pothole Vehicle Damage Claim in Rockford
Did the City of Rockford just gift you a fresh pothole-induced flat tire? Maybe an unexpected sidewalk mishap? If you’ve suffered injury or property damage due to city infrastructure, you might be able to file a claim for reimbursement.
But before you start dreaming of a fat payout, there are some crucial steps to follow—miss one, and your claim could be denied.
Below, you’ll find everything you need to know about submitting a claim, what details to include, and how to improve your chances of actually getting paid.
How to Submit a Claim Against the City of Rockford

To report an injury or property damage claim, call PMA Companies (the City's Claims Processor) at 800-476-2669 to receive a claim number. For supporting documents, fax 800-432-9762.
If you need assistance, contact Nora Doyle at 779-348-7394.
Processing & Investigation:
Claims take 3–4 weeks to process, longer during peak seasons. PMA will investigate and may request additional information—respond promptly to avoid denial. Once reviewed, PMA will issue a written decision.
Important Details to Include:
- Claimant name, contact details, and role (individual, business, insurer, medical provider)
- Exact date, time, and location of the incident (include cross streets or address)
- Detailed description of what happened
- Two repair estimates or a paid receipt
Mail or fax claim forms to PMA. More details improve your chances of reimbursement.
MORE: Report Potholes in Rockford Area in Need of Repair
While it may not be the same for everyone, this process took me just a little over a month to go through, but I was fully reimbursed for the cost of two new tires and repairing one dented rim.
Here's the link to get started on filing your claim.
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